Terms of service
TERMS OF SERVICE
Last updated: 27 July 2026
1. ABOUT US
This website and online store are operated by APRIL GLOBAL TRADING LTD, trading as “April” (“April”, “we”, “us” or “our”).
Company number: 17162821
Registered office:
2nd Floor, College House
17 King Edwards Road
Ruislip
London
United Kingdom
HA4 7AE
Customer support:
april.official.support@gmail.com
These Terms of Service (“Terms”) apply to:
your use of our website and online store;
orders placed through April for delivery to Australia;
your purchase and use of products supplied by us; and
any related services we provide.
Our Returns, Refunds & Order Issues Policy, Shipping Policy and Privacy Policy should be read together with these Terms.
If any provision of these Terms or another Store policy conflicts with a consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law, the Australian Consumer Law will prevail to the extent of the conflict.
2. AUSTRALIAN CONSUMER LAW
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Any warranty, reporting period, returns condition, supplier policy, carrier procedure or other Store policy is additional to, and does not replace or limit, your rights under the Australian Consumer Law.
3. USING OUR STORE
You may use our Store only for lawful purposes.
When placing an order, you must provide accurate, current and complete information.
You are responsible for checking your:
recipient name;
delivery address;
suburb;
state or territory;
postcode;
email address;
telephone number;
selected product;
colour or variant; and
quantity
before submitting an order.
You must not:
use the Store fraudulently or unlawfully;
impersonate another person;
submit payment information that you are not authorised to use;
attempt unauthorised access to the Store or related systems;
introduce malicious software;
interfere with security or technical features;
scrape or systematically extract Store content without permission; or
disrupt the operation of the Store.
We may reasonably restrict or suspend access where we believe there has been:
fraud;
misuse;
a security risk;
unlawful activity; or
a material breach of these Terms.
Restricting access does not remove any rights relating to an accepted order or any remedy that applies under the Australian Consumer Law.
4. PRODUCT INFORMATION
We take reasonable care to ensure that product:
descriptions;
dimensions;
capacities;
materials;
colours;
features;
images; and
prices
are accurate.
Some product images or videos may be digitally enhanced or created with the assistance of artificial intelligence for presentation purposes.
Lighting, photography, video production and screen settings may cause minor colour or appearance differences.
However, the product supplied must materially match its description, product imagery and any representations made before purchase.
A material difference is not treated as a minor variation merely because digitally enhanced or artificial-intelligence-assisted imagery was disclosed.
Where a product is described as “leak-resistant”, this means that it is designed to reduce leakage when:
correctly assembled;
securely closed;
fitted with the appropriate seals;
not overfilled; and
handled in accordance with the care and use instructions.
It does not mean that leakage is impossible in every position, use or circumstance.
Product packaging may:
be plain;
contain supplier, manufacturer or logistics markings; or
change from time to time,
provided that the product and included components materially match their description.
Minor cosmetic damage limited to the external shipping box is not normally considered a product problem where the product and every supplied component are unaffected.
5. PRODUCT USE AND SAFETY
Please read and follow all care, assembly and safety instructions supplied with the product or displayed on our Store.
Unless the applicable product instructions expressly state otherwise:
wash the tumbler thoroughly before first use;
take appropriate care when using hot liquids;
ensure the lid, straw and seals are fitted correctly before carrying;
do not overfill the tumbler;
keep the tumbler upright where reasonably possible;
do not place the tumbler in a microwave;
do not place the tumbler in an oven;
do not place the tumbler in a freezer;
do not place the tumbler or its components in a dishwasher; hand wash only;
inspect the lid, straw, seals and accessories regularly; and
stop using the product if a component becomes damaged or unsafe.
You are responsible for using the product reasonably and following the applicable care and safety instructions.
This does not limit our responsibility for a product that is:
faulty;
unsafe;
not of acceptable quality;
not fit for its normal purpose;
not fit for an expressly disclosed purpose; or
materially different from its description.
6. ORDERS AND CONTRACT FORMATION
Placing an order is an offer to purchase the products shown in your basket.
An automated order confirmation confirms that we have received your order. It does not necessarily mean that the order has been accepted.
The sales contract between you and us is formed when we send a dispatch confirmation or otherwise expressly confirm that we have accepted your order.
Warehouse processing may begin shortly after an order is placed, and our ability to cancel or amend an order may end before dispatch. The start of warehouse processing does not remove any right or remedy that applies under the Australian Consumer Law.
We may decline or cancel an order before dispatch where there is:
a genuine stock issue;
an obvious pricing or description error;
an invalid or materially incomplete delivery address;
suspected fraud;
an unsuccessful, reversed or unauthorised payment;
a legal or regulatory restriction;
an unavailable shipping route; or
another objectively reasonable circumstance outside our control that prevents us from lawfully or practically supplying the order.
If we cancel an order after taking payment, we will refund the amount paid without undue delay using the original payment method unless you expressly agree to another method.
We must not accept payment for a product where we know, or should reasonably know, that we will not be able to supply it within the promised period or a reasonable time.
Products are sold primarily for personal or household use.
Please contact us before placing an unusually large order or an order intended primarily for resale.
7. PRICES, CURRENCY AND PAYMENT
Prices for orders delivered to Australia are displayed and charged in Australian dollars (AUD).
The total amount payable to us will be displayed before you submit the order.
The total price displayed by us will include taxes, duties and other unavoidable or pre-selected charges collected by us that can reasonably be calculated when the price is displayed.
Delivery charges, where applicable, will be clearly disclosed before the order is submitted.
Where the Store states that standard tracked shipping to eligible Australian addresses is free, no separate standard shipping charge will be collected by us for that service.
Available payment methods may include:
debit cards;
credit cards; and
digital wallets supported by our authorised payment providers.
Payment information is processed by authorised payment providers.
We do not generally receive or store your complete payment-card number.
You confirm that you are authorised to use the payment method submitted with your order.
If a carrier or customs authority unexpectedly requests an import, customs, tax or handling payment, contact us before making payment so that we can investigate.
You must nevertheless reasonably cooperate with any lawful information request needed for customs clearance.
8. ORDER CANCELLATION OR CHANGE REQUESTS
Please request any:
cancellation;
address correction;
colour or variant change;
quantity change; or
other order amendment
as soon as possible after placing the order.
Requests should be sent to april.official.support@gmail.com and should include your order number.
If warehouse processing has not started, we will make reasonable efforts to cancel or amend the order.
If we successfully cancel the complete order before processing, we will refund the amount paid using the original payment method.
Once warehouse processing, packing or dispatch has started, we may be unable to cancel, amend, redirect or recall the order.
There is no automatic cooling-off period for an ordinary purchase made through our website.
An order is not automatically eligible for cancellation merely because:
it has not yet been delivered;
you have changed your mind;
you no longer want the product; or
you ordered the wrong colour, variant or quantity.
This section does not limit any right or remedy that applies where:
we cannot supply the order within the promised time or a reasonable time;
the product is faulty, unsafe, damaged, incorrect or incomplete; or
the goods do not comply with the Australian Consumer Law.
9. CHANGE-OF-MIND REQUESTS
We do not accept returns, exchanges or refunds merely because you:
changed your mind;
no longer want or need the product;
found the product cheaper elsewhere;
ordered the wrong product, colour, variant or quantity; or
received the product ordered but decided that you do not like it.
We may, at our discretion, offer:
an exchange;
a discount code;
store credit; or
another goodwill resolution.
A goodwill resolution is:
voluntary;
not guaranteed; and
subject to any reasonable conditions stated when it is offered.
This section does not apply where the product is:
faulty;
damaged;
unsafe;
incorrect;
incomplete;
not fit for purpose; or
materially different from its description.
10. FULFILMENT AND SHIPPING
Orders are fulfilled and dispatched from China through third-party fulfilment providers, suppliers, warehouses and delivery partners selected by us.
Those providers act on our behalf for fulfilment or delivery purposes.
They are not the seller under your sales contract.
Your sales contract remains with APRIL GLOBAL TRADING LTD.
Orders are normally processed within 1 to 3 business days.
Estimated delivery periods are stated in our Shipping Policy and may also be shown:
on the product page;
at checkout;
in the order confirmation; or
in the dispatch confirmation.
Delivery dates and timeframes are estimates unless we expressly state that a particular date is guaranteed.
We will take reasonable steps to supply an accepted order within:
the period promised to you; or
where no firm period was promised, a reasonable time.
What constitutes a reasonable time may depend on:
the product;
the disclosed fulfilment location;
the delivery destination;
the selected shipping method;
the expected international shipping route; and
circumstances outside our reasonable control.
11. DELIVERY INFORMATION AND CUSTOMER COOPERATION
You are responsible for providing a complete and accurate:
recipient name;
delivery address;
suburb;
state or territory;
postcode;
email address; and
telephone number.
Please contact us immediately if you notice an error.
We will attempt to correct the order before processing, but changes cannot be guaranteed once warehouse processing or dispatch begins.
You must monitor available tracking updates and reasonably cooperate with:
the carrier;
the local delivery office;
an authorised collection point; and
customs authorities.
Reasonable cooperation may include:
providing requested delivery information;
arranging redelivery;
collecting the parcel within the stated collection period; or
completing lawful customs-clearance steps.
Where a delivery failure, return or additional cost is directly caused by:
an incorrect or incomplete address supplied by you;
an incorrect recipient name;
an unknown recipient caused by inaccurate information;
refusing delivery;
failing to collect the parcel within the carrier’s collection period;
failing to provide reasonably required customs information; or
another unreasonable failure to cooperate within your control,
we are not required to provide a free replacement or cover costs directly caused by that action or omission, except where applicable law requires otherwise.
Where operationally available, we may offer redelivery after you pay the actual reasonable redelivery cost.
If the parcel is returned to us or our fulfilment provider, we may, at our discretion, offer:
redelivery after payment of the actual reasonable redelivery cost;
store credit; or
a refund less reasonable, directly incurred and non-recoverable shipping, return or handling costs caused by your action or omission.
Any deduction or condition must:
be legally permitted;
reflect actual reasonable costs; and
not be disproportionate.
This section does not apply where the carrier:
delivered to the wrong address;
failed to follow delivery instructions authorised by you; or
otherwise caused the delivery failure.
12. TRACKING, DELAYS AND NON-DELIVERY
Tracking information will be provided when available.
Tracking may transfer between an international carrier and a local Australian carrier.
Updates may occasionally be delayed while a parcel is:
in international transit;
undergoing customs processing; or
being transferred between carriers.
Contact us if:
tracking stops updating for an extended period;
tracking displays a delivery alert; or
the order has not arrived by the end of the estimated delivery period.
We may reasonably ask you to:
review the latest tracking information;
check whether a local tracking number has been issued;
contact the local carrier or delivery office;
check whether the parcel is at a collection point;
check with household members, neighbours, reception or building management; and
check any authorised safe place.
A tracking delay does not automatically mean that a parcel is lost.
We may ask you to allow a reasonable period for the carrier and fulfilment provider to investigate.
If an unexpected event outside our reasonable control causes a delay, we will provide reasonable updates and, where appropriate, an opportunity for the order to be supplied within a reasonable additional period.
If we cannot supply the order within:
the promised time; or
where no firm time was promised, a reasonable time,
we will provide an appropriate solution.
Depending on the circumstances, this may include:
continued delivery within an agreed additional period;
a replacement; or
a refund.
A waiting period, exclusion or refusal under a supplier, fulfilment provider, carrier or insurer policy does not by itself remove your rights against April.
13. TRACKING SHOWS DELIVERED
If tracking shows that your order was delivered but you cannot locate it, contact us promptly.
We may reasonably ask you to:
check with household members;
check with neighbours;
check with reception or building management;
check the authorised safe place;
check the collection point or delivery location shown in tracking;
contact the local carrier or delivery office;
open a carrier investigation;
provide a written non-receipt declaration; and
obtain a carrier case reference or written non-delivery confirmation where reasonably available.
We will assess all reasonably available evidence, including:
the complete tracking history;
delivery photographs;
signatures;
delivery coordinates;
safe-place authorisations;
collection-point records;
carrier statements; and
the information you provide.
A delivered tracking scan alone is not necessarily conclusive.
Equally, a statement of non-receipt does not automatically establish that a parcel was lost where reliable evidence shows that it was delivered in accordance with the address and delivery instructions authorised by you.
Where reliable evidence confirms delivery to the address supplied by you and in accordance with the delivery instructions you authorised, we may decline a non-delivery claim, subject to applicable law.
If the available evidence confirms loss, misdelivery or another delivery failure for which you are not responsible, we will provide an appropriate remedy.
14. RETURNS, REFUNDS AND CONSUMER GUARANTEES
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.
If a product has a major problem, you may be entitled to choose between a refund and a replacement. If a product has a minor problem, we may provide an appropriate free remedy within a reasonable time.
We do not offer returns, exchanges or refunds merely because you have changed your mind, ordered the wrong product or variant, found the product cheaper elsewhere or decided that you no longer want it.
The change-of-mind exclusion does not apply where a product is faulty, damaged, unsafe, incorrect, incomplete, not fit for purpose or materially different from its description.
Detailed information about:
- reporting an order or product issue;
- evidence and assessment;
- major and minor problems;
- damaged, incorrect or incomplete orders;
- product returns;
- refunds;
- store credit;
- delayed or undelivered orders; and
- tracking and non-delivery claims
is set out in our Returns, Refunds & Order Issues Policy.
Nothing in these Terms or in that Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.
15. SUPPLIER, FULFILMENT AND CARRIER CLAIMS
We may submit a claim to a supplier, fulfilment provider, warehouse, carrier, insurer or payment provider in order to investigate an issue or recover the cost of a remedy.
We may provide information reasonably necessary for that purpose, including order details, your complaint, photographs, videos, packaging information, tracking information and carrier correspondence, in accordance with our Privacy Policy and applicable law.
A third party’s refusal, exclusion, waiting period, internal deadline or failure to reimburse us does not by itself remove or determine any right or remedy you have against April under the Australian Consumer Law.
16. COMPENSATION FOR LOSS OR DAMAGE
Nothing in these Terms limits any right you may have under the Australian Consumer Law to compensation for reasonably foreseeable loss or damage caused by a failure to comply with an applicable consumer guarantee.
We may reasonably ask for evidence of:
- the nature and value of the claimed loss or damage;
- the relevant expense or damage; and
- how the product problem caused the claimed loss or damage.
We are not responsible for loss or damage that was not caused by the product or our failure, was not reasonably foreseeable, resulted from misuse or accidental damage after delivery, or was caused by an independent event, except where applicable law provides otherwise.
17. PROMOTIONS AND DISCOUNT CODES
Promotions, discount codes and special offers may be subject to separately stated conditions, availability periods, product restrictions and reasonable usage limits.
We may refuse or cancel the use of a promotion where it has been used fraudulently, contrary to its stated conditions or as the result of an obvious technical or pricing error.
If an accepted paid order is cancelled by us, we will refund the amount actually paid.
Promotional prices, previous prices, discounts and comparison-price claims must be genuine and must not be false or misleading.
18. INTELLECTUAL PROPERTY
The Store and its content, including:
- text;
- layouts;
- graphics;
- photographs;
- videos; and
- branding,
are owned by or licensed to APRIL GLOBAL TRADING LTD, except for third-party materials and trademarks belonging to their respective owners.
You may use the Store for personal and non-commercial purposes.
You must not reproduce, republish, sell, commercially exploit or systematically extract Store content without prior written permission, except where permitted by law.
“April.” is used as our trading name.
Nothing in these Terms claims ownership of third-party names or trademarks displayed on products or elsewhere on the Store.
19. THIRD-PARTY SERVICES
Our Store is hosted by Shopify and may use third-party:
payment;
analytics;
fulfilment;
shipping; and
customer-service providers.
Third-party websites and services may have their own terms and privacy policies.
We are not responsible for a separate transaction entered into directly between you and an independent third-party website, except where applicable law provides otherwise.
Shopify, our fulfilment providers and our delivery providers are not the seller of products purchased from our Store.
The sales contract is between you and APRIL GLOBAL TRADING LTD.
20. PRIVACY
Our collection, use and disclosure of personal information are described in our Privacy Policy.
We may share information reasonably necessary to:
process payment;
fulfil an order;
deliver an order;
complete customs clearance;
investigate an issue;
prevent fraud; or
provide a replacement or refund
with relevant service providers.
These providers may include:
- Shopify;
- payment providers;
- suppliers;
- warehouses;
- customs-service providers;
- insurers; and
- local or international carriers.
Information will be handled in accordance with our Privacy Policy and applicable law.
21. EVENTS OUTSIDE OUR REASONABLE CONTROL
We are not responsible for a delay or failure caused solely by circumstances outside our reasonable control, such as:
- serious carrier disruption;
- customs delays not caused by us;
- industrial action;
- natural disasters;
- war;
- sanctions;
- government action;
- epidemic restrictions; or
- widespread system failure.
We will take reasonable steps to:
reduce the effect of the event;
provide appropriate updates; and
offer an appropriate solution where the order cannot be supplied within the promised period or a reasonable time.
This section does not remove any:
cancellation;
refund;
replacement;
compensation; or
other right
that applies under the Australian Consumer Law.
22. TERMINATION
We may suspend or terminate access to the Store where we reasonably believe that you have:
materially breached these Terms;
committed fraud; or
created a security or legal risk.
Termination does not affect:
accepted orders;
refund obligations;
accrued rights; or
provisions that should continue by their nature.
23. CHANGES TO THESE TERMS
We may update these Terms to reflect changes in:
applicable law;
our services;
fulfilment arrangements;
delivery arrangements; or
business practices.
The version that normally applies to an order is the version published when the order was placed.
A later version may apply where:
the change is required by law; or
the change is more favourable to you.
Nothing in this section allows us to retrospectively remove or reduce an existing consumer right.
24. SEVERABILITY AND WAIVER
If any provision of these Terms is found to be unlawful, unfair, void or unenforceable, that provision will be removed or limited to the minimum extent necessary.
The remaining provisions will continue to apply where they can operate independently.
A delay or failure by either party to enforce a right does not waive that right.
25. GOVERNING LAW AND DISPUTES
These Terms are governed by the laws of England and Wales, subject always to any mandatory consumer protections that apply to orders delivered to Australia, including the Australian Consumer Law.
Nothing in these Terms:
- excludes, restricts or replaces the Australian Consumer Law;
- substitutes foreign consumer protections for mandatory Australian consumer protections;
- requires an Australian consumer to bring proceedings only in England or Wales; or
- prevents an Australian consumer from using any Australian court, tribunal, regulator or consumer-protection process that has jurisdiction.
We encourage you to contact us first so that we can try to resolve any concern directly.
26. CONTACT DETAILS
APRIL GLOBAL TRADING LTD
Trading as: April.
Company number: 17162821
Registered office:
2nd Floor, College House
17 King Edwards Road
Ruislip
London
United Kingdom
HA4 7AE
Customer support:
april.official.support@gmail.com
Do not return products to the registered office, a supplier, fulfilment provider or warehouse unless we have expressly authorised the exact address in writing for your particular return.