Refund policy

.April | Return & Refund Policy

At .April, we take pride in the engineering of our Baoluocc™, crafted with a high-grade 316 stainless steel interior for ultimate hydration safety. Because we ship our products directly from global fulfillment centers to your doorstep, we have established the following policy to ensure a fair and transparent experience.

1. Damaged or Defective Items

If your Baoluocc™ Tumbler arrives damaged or with a manufacturing defect, we’ve got you covered.

• Reporting Window: You must report the issue within 25 days of delivery.

• Evidence Required: To process a replacement or refund, please email us at april.official.support@gmail.com with:

1. High-quality photos or a video clearly showing the damage or defect.

2. A photo of the shipping label on the original packaging.

• Our Action: Once verified, we will issue a full refund or send a brand-new replacement at no cost to you.

• Note: Minor scratches or slightly wrinkled packaging boxes due to long-distance international shipping are not considered defects.

2. Incorrect or Missing Items

In the rare event that you receive the wrong color, size, or an incomplete order:

• Contact us with a photo of the received item and the shipping label.

• If the product is incorrect, we will provide a full refund or a replacement.

• If a minor accessory is missing, we will resend the part or offer a partial refund.

3. Shipping & Non-Delivery

We use reliable international logistics, but delays can happen.

• Delayed Orders: An order is considered "lost" if it has not arrived within 60 days (45 days for USA orders) from the date it left our warehouse. If this period passes, you are entitled to a full refund.

• Tracking Shows "Delivered" but Not Received: If your tracking info shows the item was delivered but you haven't received it, you must contact your local post office. A refund can only be issued if you provide an official non-delivery certification with a seal from the local carrier.

• Incorrect Address: Please double-check your shipping address. .April is not responsible for orders delivered to an incorrect address provided by the customer.

4. Returns & Change of Mind

For health and hygiene reasons given that our tumblers are food-grade containers—we do not accept returns or offer refunds for "change of mind" once the product has been shipped.

• We do not accept disputes for reasons such as "I don't like the look" or "I ordered the wrong SKU."

• If a return is exceptionally authorized by our team, the customer is responsible for the international shipping costs to our central warehouse in China, which can be high.

5. Order Cancellations

You can cancel your order for a full refund only before the order is processed at our warehouse (typically within 6–12 hours). Once the order status is "Processed" or "Shipped," it cannot be canceled.

6. Force Majeure

.April is not liable for delays or damages caused by events outside our control, including natural disasters, customs inspections, or international strikes. However, we will always work to keep you informed and provide the best possible solution.